Shipping Policy

Elegance in Every Dispatch

Twinkle Trades (“we,” “our,” “us”) operates Fusioncloset to offer enduring fashion crafted for present moments. We believe true style emerges effortlessly as users (“you”, “your”) make it their own.

We’ve built a platform where timeless fashion meets modern convenience, tailored for those who dress with intention.

By choosing to place an order, you acknowledge and accept the outlined delivery terms.

We aim to handle every order with precision so your fashion finds arrive just the way you imagined.

Pan-India Fashion Footprint

From busy cities to peaceful towns, our delivery service spans across the length and breadth of India.

We strive to ensure fashion feels accessible no matter where you’re located on the map.

Though we haven’t begun international deliveries yet, it remains on our radar for the future.

Stay connected with our platform for the latest updates on newly covered pin codes and delivery regions.

Our goal is to bring refined fashion closer to you - wherever you are.

Your Order, Our Process

We handle your order with a combination of speed and care, from the cart to your doorstep.

• Processing Time: Once confirmed, your order begins its journey within 1–2 business days.
   
• Packaging Protocols: We pack items securely to keep them safe from in-transit wear and tear.
   
• No Weekend Dispatch: Orders are not processed on weekends or on national public holidays.
   
• Dispatch Updates: You’ll receive an email notification once your parcel hits the road.
   
• Reliable Logistics: Trusted courier partners handle your shipment with efficiency.
   
• Extra Verification: Some orders may need added confirmation, leading to minor delays.
   
• Customer Care: Our support team is ready to help you with anything shipping-related.

Estimated Delivery Timeframe

We aim to have your order delivered within 3–8 business days, depending on your location.

Our delivery timelines are backed by dependable courier partners committed to promptness.

While we work hard to deliver within expectations, occasional delays may occur beyond our control.

In such cases, our customer support will assist with timely status updates.

Our focus remains on clear, open communication throughout the entire delivery timeline.

What If Delivery Fails?

Sometimes, even well-planned deliveries can miss the mark.

• If the first delivery attempt doesn’t go through, two more tries will follow.
   
• After three failed delivery attempts, the item will be returned to our facility.
   
• A re-dispatch can be arranged if needed, but applicable charges may apply.
   
• To avoid missed deliveries, please ensure someone is available to receive the order.
   
• Providing complete and correct address details helps prevent delivery disruptions.
   
• If you foresee a delay in receiving your parcel, contact us early so we can help.
   
• We're always ready to step in before small issues become big ones.

If the Package is Lost or Damaged

We take the safety of your items seriously, but sometimes issues occur during transit.

If your parcel arrives damaged, please contact our team within 48 hours along with photos.

After assessing the situation, we’ll either send a fresh replacement or arrange a refund.

For missing packages, we partner with the courier service to resolve the issue quickly.

Each parcel is packed thoughtfully to minimize the risk of damage along the way.

Special Handling for Signature Styles

Some pieces deserve extra protection - and we give them just that.

Be it delicate fabrics, oversized silhouettes, or standout statement pieces, our team takes added precautions.

Details regarding any special handling are shared clearly on each relevant product page.

If you have any questions regarding premium items in transit, feel free to reach out.

We believe that every product, no matter how fine, deserves to arrive in flawless form.

Need Help? We’re Here

Have a question about your shipment or delivery status? Reach out to us at twinkletrades9@gmail.com.

Our team is dedicated to providing swift, helpful responses that respect your time and trust.

Your satisfaction is at the heart of everything we do - let us know how we can serve you better.

Whether you need assistance or reassurance, we’re only a message away.