Return & Refund Policy

Style You Can Rely On

Twinkle Trades (“we,” “our,” “us”) operates Fusioncloset to redefine the landscape of Indian fashion thoughtfully. Should our users (“you”, “your”) face a damaged product, we’ll act swiftly and justly. While our commitment to quality is unwavering, we acknowledge that there may be times you’ll need to return or exchange a purchase. In such moments, we promise a fair and responsive resolution to ensure your satisfaction remains intact.

If you've received an incorrect or damaged item, we’re just a message away. Kindly reach out to our support team within 48 hours of receiving the product, and we’ll take care of the rest. Our priority is to deliver a hassle-free shopping experience you can count on each time you shop with us.

Easy Returns, Smooth Exchanges

We keep things simple and customer-first. If you need to return a product, just keep the following in mind:

• Time-Sensitive: Raise your return request within 48 hours of delivery.
   
• Original State: Items must be unused, unwashed, and returned in their original packaging with all tags intact.
   
• Wrong Product? We’ll replace it or refund your amount, no questions asked.
   
• Support Always Available: Our return assistance team will guide you through the entire process.
   
• Quick Refund Window: Once approved, refunds or exchanges are processed within 5-7 business days.
   
• Inspection First: Returns undergo a quality check before approval.
   
• Swift Response: We aim to resolve your return queries as quickly as possible.

Items That Cannot Be Returned

While we aim to offer flexibility, certain categories are excluded from our return policy due to hygiene or personalization:

• Hygiene Matters: Socks, innerwear, and swimwear are non-returnable for hygiene reasons.
   
• Personalized Products: Items customized or monogrammed specifically for you cannot be returned unless damaged on arrival.
   
• Final Sale: Marked-down pieces or products labeled “Final Sale” are not eligible for return.
   
• Wear & Tear: Used, washed, or altered products are excluded from our return policy.
   
• Transparency First: All non-returnable items are clearly mentioned on their respective product pages.

Who Pays for the Return?

We believe in fairness. That’s why we handle return shipping based on the reason for the return:

If the fault lies on our end - like a defective or incorrect item, then we’ll gladly cover the return shipping cost.

However, for changes in personal choice or preference, the return courier charges will need to be covered by you.

A few things to keep in mind:

• Choose a reliable courier to ensure safe return transit.
   
• Pack your item securely to avoid damage in return transit.
   
• If it’s a defect issue, we’ll guide you through the return process and cover all related shipping fees.

Refunds That Respect Your Time

We know your time is valuable, and we respect your trust in our brand. Once your returned item is received and inspected, we begin the refund process without delay. Each return is examined to ensure it meets our quality standards before approval.

Your refund will be processed within 5-7 business days from approval and credited back to your original mode of payment. You’ll receive a confirmation email once your refund is successfully completed. Our refund policy is built around transparency, efficiency, and your convenience.

Let’s Talk – We’re Listening

Got a question or concern? We’re always here to help you make sense of returns, exchanges, or refund timelines. Whether it’s your first return or you need clarity on eligibility, we’ll offer quick and thoughtful answers.

Drop us a message at twinkletrades9@gmail.com and we’ll be in touch to assist you promptly.

Fashion is about more than what you wear - it’s about how confident you feel through the entire experience. And for us, confidence comes with clear communication and care.